Terms and Conditions

When placing an order, all customers will be required to check a box agreeing to the below statements and terms of sale.

Customer Affidavit

  • I am not currently less than twenty-one (21) years old
  • By selling or delivering ammunition to me, True Ballistics LLC, is not violating any state or local law or ordinance.
  • I am not under indictment for and have never been convicted in any court of a crime punishable by imprisonment for over one year
  • I am not a fugitive from justice
  • I am not an unlawful user or addicted to any controlled substance
  • I have not been adjudicated as a mental defective and I have not been committed to any mental institution
  • I am not an illegal or unlawful alien
  • I have never been and I am not expected to be discharged from the Armed Forces under dishonorable conditions
  • I have not renounced my U.S. citizenship
  • I am currently not subject to a restraining order of any kind
  • I have never been and I am not expected to be convicted in any court of a misdemeanor crime of domestic violence

Agreement to Indemnify and Defend for Misrepresentation

 

In the event that any of the above statements under the “Customer Affidavit” section of these Terms and Conditions of Purchase are determined to be untrue, I will release, hold harmless, indemnify, and pay to defend True Ballistics LLC, its owners, agents, officers, and employees against any resulting civil liability or criminal prosecution.

 

Assumption of Shipping Liability

 

While True Ballistics LLC strives to best ensure that your product reaches your door as quickly and as effortlessly as possible, we simply cannot guarantee that the shipping carrier will not damage or lose your product, or that once delivered, your product will not be stolen or damaged. Once your product is delivered to the address you have provided, you assume all responsibility for its safety and hereby explicitly release True Ballistics LLC, from all liability and responsibility thereafter.

 

Release of Liability and Agreement to Indemnify and Defend

 

By placing an order with True Ballistics LLC, I understand and acknowledge that I alone am responsible for how the product I purchased from True Ballistics LLC is used by me and by any other party. I explicitly agree to release, hold harmless, indemnify, and pay to defend True Ballistics LLC, its owners, agents, officers, and employees against any resulting damages and/or civil liability or criminal prosecution arising from or related to the products I have purchased, to include but not limited to the use of the product, the storage of the product, and the transportation of the product. In the event that any other party files a claim of any kind against True Ballistics LLC, I will indemnify and pay to defend True Ballistics LLC, its owners, agents, officers, and employees against any resulting civil liability or criminal prosecution.

 

Jurisdiction

 

In the event that I choose to file a complaint against True Ballistics LLC or any of its owners, agents, officers, or employees, I agree that such a complaint must be filed within a court located in Kenedy, Texas. I agree that any complaints filed within any other jurisdiction shall be immediately removed to a court within Karnes County, Texas and I agree to reimburse True Ballistics LLC, its owners, agents, officers, and employees for any costs they may each incur in defending against the complaint or effecting its removal until such time that the complaint is properly filed within a court located in Karnes County, Texas.

 

Governing Law

 

I understand and acknowledge that Texas law will govern exclusively: my purchase and use of any products from True Ballistics LLC, ; any information I receive from True Ballistics LLC, ; any legal action instituted against me by True Ballistics LLC ; and any legal action that I institute, or that someone else institutes as a result of my actions, against True Ballistics LLC.

 

Class Action Waiver

 

I expressly agree that any dispute resolution proceedings, including but not limited to, litigation, arbitration, and mediation, will be conducted only on an individual basis and not in a class, consolidated, or representative action. By making this express agreement, you acknowledge and affirm that this is a knowing, voluntary, and permanent waiver of any right to bring federal, state, or local claims as any part of, or on behalf of, any class or any other individuals, before a court or other tribunal.

 

Shipping Destination Restrictions

 

I understand that True Ballistics LLC, does not ship outside the United States or to Alaska, Hawaii, Massachusetts, Chicago, or any other area within the United States where True Ballistics LLC, is prohibited by federal, state, or local law to ship product. I also understand that if I attempt to have product shipped to these restricted areas, my order will be cancelled and I will be subject to paying a cancellation fee as described below. We hate to not be able to serve all customers, but we live in a Country where some legislative bodies are tempting fate with the 2nd Amendment and the Commerce Clause. If you live in a restricted area, please join the NRA and write your Congressman expressing your concerns relative to laws that violate your constitutional rights as an United States of America citizen.

 

I understand that True Ballistics LLC does not ship outside of the continental United States and that the following additional restrictions apply:

CA: No firearms shipments. No ammunition shipments effective 1/1/2018.

CO: No high capacity magazine shipments

CT: State issued pistol permit, long gun certificate, or ammunition certificate AND driver’s license must be scanned and emailed to us at orders@trueballisticsllc.com and be on file BEFORE placing your order. High capacity magazines cannot be shipped to CT.

DC: No ammunition shipments or high capacity magazine shipments

IL: No ammunition shipment to Chicago. All other areas in IL require FOID scanned and emailed to us at orders@trueballisticsllc.com and be on file BEFORE placing your order.

MA: No high capacity magazine shipments

NJ: Firearms/Ammunition ID card must be scanned and emailed to us at orders@trueballisticsllc.com and be on file BEFORE placing your order. No high capacity magazine shipments to NJ.

NY: No high capacity magazine shipments. No ammunition shipments to NYC.

TN: No firearms shipments

 

I understand that if I attempt to have restricted product shipped to the above listed areas or any other area within the continental United States where True Ballistics LLC is prohibited by federal, state, or local law to ship product, my order will be subject to cancellation byTrue Ballistics LLC.

 

Order Cancellation or Changes by Customers

 

The desire of True Ballistics LLC is to provide you with excellent customer service to include very promptly shipping your order. Orders may not be cancelled or changed by our customers once submitted. Additionally, for your security our customer service team is unable to alter any product information or credit card charges once you place your order.

If your refuse to accept delivery of any order that you placed, we cannot issue a full refund to you. Instead, we must deduct the full cost of shipping both ways (cost to ship back is the same as the initial shipping cost to you), plus a restocking fee equal to 10% of your order. We will return the remainder to you as either a store credit or partial refund.

Order Cancellation by True Ballistics LLC,

 

True Ballistics LLC reserves the option to cancel any orders where the purchaser has not abided by these Terms and Conditions. In the event that True Ballistics LLC, chooses to cancel your order, you will receive a refund of the full amount of the purchase less a $20.00 cancellation fee or 5% of the total purchase amount, whichever is greater. We do not like canceling orders, but sometimes we must where a customer has not adhered to these Terms and Conditions. When this happens, our office incurs various costs ranging from credit card processing fees to chargeback fees. It is your responsibility to make sure that you fully understand and comply with these Terms and Conditions.

 

Returns

 

Due to the unique nature of the product we sell we only accept returns within 30 days of your order date. There will be no refund issued for any returns that are received at our warehouse without a prior Approved Return Request on file or for any returns that are received at our warehouse with a prior Declined Return Request on file. In this scenario, if you would like to keep the unauthorized return received at our warehouse, we are happy to collect additional payment from you to cover the costs to ship the product back to you.

If you feel like you should be able to return your product for a reason other than it being damaged or defective product, you are welcome to fill out a Return Request Form and your Return Request will be considered. Please email us at orders@trueballisticsllc.com to make a return request; someone on our staff will respond promptly. If your return is approved, we will reply back to your email with the options available for processing your return. Returns will receive store credit or refund, at our sole option.

 

NOTE: If product in your possession was received damaged, damage must be noted in your Return Request Form and pictures must be supplied documenting the damage. If your Return Request is approved, you are responsible for properly packing and securing your return order to protect it from damage incurred in transit back to our warehouse. All returned product is examined upon arrival and check-in at our warehouse and only product in New/Sellable condition will receive a full credit (unless the damage occurred in transit to your location and you properly notified and documented the damage in your initial Return Request Form). If for any reason you decide you want the product back after it has been received at our warehouse, we are happy to collect additional payment from you to cover the costs to ship the product back to you.

 

E-mail List

 

In an effort to stay in communication our office retains a list of each customer’s name and e-mail address. By entering my email information to create an account or by placing an order on True Ballistics LLC, I explicitly authorize True Ballistics LLC  to send me follow-up e-mails relating to my purchase and e-mails containing information regarding other products or services that are available. To be clear, by placing an order on True Ballistics LLC, or by registering an account on True Ballistics LLC, I am choosing to also add my name and e-mail address to the e-mail list maintained by True Ballistics LLC. I understand that my information will be retained and used in accordance with True Ballistics LLC’s Privacy Policy and that I may at anytime choose to unsubscribe from any future e-mails that result from my being added to the said e-mail list. True Ballistics LLC,  expressly disclaims any and all liability for errors in pricing contained in e-mails and advertisements sent by True Ballistics LLC.

 

Trademarks and Copyright

 

I expressly acknowledge that all content on the website True Ballistics LLC,  is copyrighted by True Ballistics LLC. I further acknowledge that I have been made aware that the trademark “True Ballistics LLC” has been Registered in the U.S. Patent and Trademark Office by True Ballistics LLC .